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Service Catalog

The 'Service Catalog' lists the services that the Grasslands Public Schools Information Technology Department supports.

Standard Service Definitions:

Mission Critical: A mission critical service requires continuous availability. Breaks in service are intolerable and immediately and significantly damaging. Availability required at almost any price.

Business Critical: A business critical service requires continuous availability, though short breaks in service are not catastrophic. Availability required for effective business operation.

Business Operational: Contributing to efficient business operation but doesn't greatly affect student learning.

Administrative Service: Services on the level of office productivity tools, required for business to operate. Breaks in service are undesirable but does not affect student learning and can be tolerated a little more.


Support and Training

Service Name Service Description Status Criticality Available to
Service Desk Phone, email, and web support. Active Administrative Faculty and Staff
Consulting and Ordering Consulting and ordering for supported services and technologies.

Active

Administrative Administration
New Staff Orientation New staff orientation presentations and reference materials. Active Administrative Faculty and Staff

Desktop Hardware & Services

Service Name Service Description Status Criticality Support Available to
Printing Installation and configuration of printers purchased through the technology department. Active Business Operational Faculty, Staff and Students
Additional Purchasing Purchasing, configuration, installation, and asset management on computers outside the evergreen cycle. Active Administrative Administration
Evergreening Grasslands IT evergreens all divisionally managed desktops, laptops, and ultrabooks on a pre-determined cycle (normally 5 years). Active Administrative Internal Service
Computer Management Grasslands IT uses management software for setup, configuration, distribution, and asset management on divisionally owned desktops and mobile computers. Active Business Operational Internal Service
Virus Protection and Removal Grasslands IT offers assistance with the removal and clean up of IT managed infected computers Active Business Critical Faculty and Staff

Desktop Software Services

Service Name Service Description Status Criticality Support Available to
Desktop Software

Supported Software is listed in the Software Service Catalog.
Please contact the service desk for more information 403-793-6701

 

Accounts & Passwords

Service Name Service Description Status Criticality Support Available to
Student Account Creation and Reset Grasslands IT supports automatic student account creation, reset, and decommission of email and logon accounts for students using SIF via the Powerschool Student Information System. Active Business Operational Administration and School Administrative Assistants
Guest Account Creation A non-staff member or student can be provided with limited, temporary access to jurisdictional resources. Active Administrative Administration
Staff Account Creation and Reset Grasslands IT supports the manual creation, reset, and configuration of email and logon accounts Active Business Operational Faculty, and Staff

Network & WiFi

Service Name Service Description Status Criticality Support Available to
Active Directory The Active Directory domain, 'grasslands.ab.ca' is the centralized MS Windows directory service for authentication of user, computer, and group objects. Active Business Critical Internal
Internal Name Service Domain Name Service (DNS) for internal devices. DNS translates names used by applications (like grasslands.ab.ca) into machine addresses (like 172.30.0.11) and vice versa. Active Business Critical Internal
External DNS Domain Name Service (DNS) for external devices. DNS translates names used by applications (like grasslands.ab.ca) into machine addresses (like 172.30.0.11) and vice versa. Active Business Operational Internal
Guest Wireless Grasslands maintains a restricted wireless system that allows non-divisional equipment to access web pages. Active Business Operational Faculty and Staff
Divisional Wireless Grasslands maintains a wireless system that allows divisional equipment access to the Internet and to local services. Active Business Critical Faculty and Staff
IP Address Management Provide Internet addresses and routing for use by divisionally owned and guest devices. Active Business Critical Internal
Intranet, Internet, & Infrastructure Provides wired network access at all schools and central office and the connectivity between sites and to the Internet. Active Business Critical Faculty and Staff

Administration, Finance, & Business Systems

Service Name Service Description Status Criticality Support Available to
Student Information System (SIS) Grasslands IT provides hardware, software, backup, and maintenance support to student information and provides support in conjunction with the Student Information Coordinator. Active Business Critical Faculty and Staff
Software Licensing IT negotiates and manages software licensing for jurisdictional software. Active Administrative Internal
School Interoperability Framework The IT department maintains the ZIS and supporting infrastructure for connecting various student data services. Active Business Operational Internal
Financial Records System Grasslands IT provides network connectivity and firewall protection for the financial records system and operating system support (installation, patch management, and troubleshooting) on the web application server. Active Business Critical Faculty and Staff

Data Storage

Service Name Service Description Status Criticality Support Available to
Network Storage File Services provide students and staff with a location in which files can be stored, backed up, and in some cases shared. Limits on storage sizes are imposed and the service is not intended for large amounts of multimedia data. Active Business Critical Faculty and Staff

Email & Calendars

Service Name Service Description Status Criticality Support Available to
Email Groups Limited support for high level email groups Active Administrative Administration
Mail Forwarding and Aliases The IT Department provides very limited forwarding and alias accounts for email. Active Administrative Faculty and Staff
SPAM Control SPAM control is provided for email. Active Business Operational Faculty and Staff
Email Grasslands Provides email services. Active Business Operational Faculty and Staff

Mobile Devices, Fax & Voice Communications

Service Name Service Description Status Criticality Support Available to
Enterprise IP Telephony Handsets, phone lines, and overhead paging at VoIP sites Active Business Critical Faculty and Staff
Mobile Device Management Mobile device management (MDM) is software which enables management of mobile devices (iPhones, iPads, etc). Active Administrative Internal
Mobile Devices Setup, configuration, maintenance on divisionally purchased mobile devices. Active Business Operational Faculty and Staff
Fax System Service is provided on the central office incoming fax system. Active Business Operational Faculty and Staff

Video and Media

Service Name Service Description Status Criticality Support Available to
Content Delivery Devices Support provided for learnalberta.ca site based streaming media servers Active Business Operational Faculty and Staff
Media Services and Special Event Support AV support for presentations. Support for wireless, guest accounts, laptop access, and video conference. Active Business Operational Administration
Skype Support Support is provided for Skype at central office. Active Business Operational Administration
Video Conference Support IP Based video conferencing from a designated room in the division. A technician may, with sufficient notice, be requested to establish and monitor the conference. Active Business Operational Faculty and Staff

Web Communication & Online Collaboration

Service Name Service Description Status Criticality Support Available to
Google Applications Service provided for management and troubleshooting of divisional Google Applications Pipeline Service Operational Faculty
Moodle Access account support is provided by IT Active Administrative Faculty and Staff
Learn Alberta Access account support is provided by IT. Active Administrative Faculty
Learn 360 Access account support is provided by IT. Pipeline Administrative Faculty
Discovery Education Access account support is provided by IT. Active Administrative Faculty
Access Learning Access account support is provided by IT. Active Administrative Faculty
School and Division Websites  Grasslands IT provided liaison support, DNS, and administrative support for outsourced school and divisional web pages. Active Administrative Faculty and Staff

Facilities & Room Technologies

Service Name Service Description Status Criticality Support Available to
I/NET Server support and network troubleshooting is provided for facilities building control software. Active Business Critical Facilities Staff
SMART Boards Planning, purchase, installation (in conjunction with facilities), and support of SMART interactive technologies. Active Business Operational Faculty and Staff

Governance, Disaster Recovery, and Security

Service Name Service Description Status Criticality Support Available to
Firewall Management Grasslands IT provides content filtering, traffic shaping, firewall, IPS, and in-line antivirus. Active Business Critical Internal
Information Security Incident response and remediation Log analysis, investigation, and remediation of affected devices. Active Business Critical Faculty and Staff
IT Governance Development of administrative procedures and controls related to the management of information technologies. Active Administrative Internal
Backup & Recovery Server file services, databases, email, and other services can be backed up divisionally Active Business Critical Faculty and Staff
Patch Management Server, desktop, network equipment, and mobile devices are patched and upgraded by the department.  Active Administrative Internal

Phone: (403) 793-6701
Office Hours: M-F 8:30am-12:00pm/1:00pm-4:30pm

Technology Resources